Shipping Policy

Shipping Policy – Alura

At Alura, we are committed to delivering your jewelry safely, quickly, and with care. Please review our shipping policy below for details regarding order processing, delivery times, and shipping guidelines.

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time
Estimated delivery times may vary depending on your location:

  • Local Shipping: 3–5 business days

  • Nationwide Shipping: 4–7 business days

  • International Shipping (if applicable): 7–14 business days

Please note that delivery times are estimates and may be affected by courier delays, customs processing, or unforeseen circumstances.

3. Shipping Charges
Shipping fees are calculated at checkout based on your location and the shipping method selected. From time to time, Alura may offer free shipping promotions, which will be clearly indicated on our website or during checkout.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email or message with tracking information, allowing you to monitor the progress of your delivery.

5. Address Accuracy
Customers are responsible for providing accurate shipping details. Alura is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. Our support team will work with the courier service to resolve the issue as quickly as possible.

7. Delivery Delays
While we strive to meet the estimated delivery timelines, Alura is not liable for delays caused by courier services, customs procedures, weather conditions, or other factors beyond our control.

8. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.

Thank you for shopping with Alura. We appreciate your trust and look forward to delivering beautiful jewelry right to your doorstep.